Subscription and Auto-Renewal Terms

Effective date: October 30, 2026. Document set version: 2026-10-30-S15. These terms apply to every StitchoMR subscription. StitchoMR is published by Darwich Technologies LLC ("we", "us"). Support: support@stitchomr.com.

1. The short version

• Price. Monthly: US$9.99 per month. Only the Monthly plan is offered. Applicable sales, VAT or similar taxes are added where required; the exact total, including any conversion into your local currency, is shown at checkout before you pay. We charge no other fees.
• Automatic renewal. Your subscription renews automatically every month at the same price until you cancel. See section 4 for price changes.
• No trial period. The Monthly plan includes all StitchoMR features.
• Cancel online, any time. Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then and are not charged again. We do not give a pro-rated refund for the unused part of a billing period (see the Refund Policy for the refund periods).
• Refunds. You can ask for a full refund of your first payment within 14 days. For a monthly renewal, you can ask within 3 days. See the Refund Policy.
• Billing hold. A billing hold turns off saving and export only while a payment dispute is open, or after we find that a payment was made without the account holder's permission. A refund you ask for does not cause one. See section 8.
• Where it is offered. Worldwide where Link supports the purchase and the law allows it; prices are stated in US dollars. See section 13.

2. Who you are buying from

Your purchase is sold through Link, the Stripe payment service that acts as the merchant of record (see Terms of Service, section 5) for StitchoMR subscriptions. Link charges your payment method, calculates and collects applicable taxes, sends receipts and invoices, and handles payment and payment-related support. Darwich Technologies LLC publishes StitchoMR, grants the software licence, and provides product support. Your bank or card statement may show "LINK.COM* DARWICH TECH" (your bank may shorten or format it differently). Link's own terms and privacy notice also apply to the purchase: https://link.com/terms and https://link.com/privacy. We never charge your payment method outside Link.

3. Automatic renewal and your authorization

At checkout you tick a box that authorizes recurring charges. It names the plan, the amount (US$9.99 per month, plus applicable taxes where required), how often we charge, that you can cancel any time, and the renewal price. You tick a second, separate box to confirm that you have read and agree to our documents. You must tick both before you can pay. We record each box: your account, the plan, the version of the wording you accepted, and the date and time. We keep these records as described in the Privacy Policy.

4. Price changes

The price of a billing period you have already paid never changes. A new price can apply only to a renewal that comes after the change takes effect. You can cancel at any time, and cancellation takes effect at the end of the paid period, so cancelling before a renewal means you are not charged for that renewal.

We will follow the notice and consent requirements that apply to a price change by law and under Link's rules before a new price applies to you. We make no further commitment about the method or timing of any such notice.

5. Emails we send about your subscription

We send these to the email address on your account:

• (a) Confirmation. After you subscribe, with the plan, price, billing period, next renewal date, links to these terms, the Cancellation Policy and the Refund Policy, how to cancel, and our contact details.
• (b) Cancellation confirmation. After you cancel.
• (c) Payment problems. A notice if a renewal payment fails.
• (d) Billing hold. A notice if your account is placed on billing hold.

Link also sends its own receipts, invoices and refund notices. The emails listed above are the only subscription emails we send, and we send no marketing emails.

6. Failed payments

If a renewal payment fails, your subscription becomes past due. Saving and export continue for up to 72 hours after the end of the billing period you paid for. If payment is not recovered, saving and export then end and the subscription may be cancelled. Your designs remain on your computer.

7. Cancelling

You can cancel online at any time, without a phone call, chat or email. See the Cancellation Policy. Cancelling stops future charges; it does not refund the current period (see the Refund Policy).

8. Refunds, disputes and billing hold

See the Refund Policy. In short:

• A refund never causes a billing hold. A full refund of the charge for your current billing period ends your subscription; you can subscribe again at any time, except that while a billing hold applies you cannot start a new subscription.
• A billing hold applies only (a) while a payment dispute or chargeback on your account is open, (b) after a dispute has been decided against you, or (c) if we find, after review, that a payment was made without the account holder's permission. While it applies, saving and export are off on your computers and you cannot start a new subscription.
• When a dispute is decided in your favour or withdrawn, the hold that the dispute caused is lifted automatically, if nothing else is open on your account. A hold after a dispute decided against you, or one set after our review of a payment made without permission, is lifted only after we review it manually. To ask about a hold, write to support@stitchomr.com.
• A billing hold never stops you from cancelling.
• If we pause billing on your subscription, saving and export stop while billing is paused. If we pause billing for a reason other than a payment problem or your breach of our terms, the remedy in the Refund Policy for access we end early applies.

9. Changing plans

Each account has one subscription at a time. Only the Monthly plan is offered.

10. Taxes

Prices exclude taxes. Link calculates any tax that applies from the information you give at checkout and shows it before you confirm your order. If Link shows the price in your local currency, the conversion is made by Link; your card issuer may also charge its own fees for payments in a foreign currency, which we do not control.

11. How the subscription affects the software

Your subscription controls saving and export in the StitchoMR application. The application needs internet at least once every 3 days to keep saving and exporting. How licence checks work, the 72-hour offline limit and the limit of two activated computers for saving and export are described in the End User License Agreement.

12. Your records

Receipts and invoices come from Link. Our consent records and subscription status are kept as described in the Privacy Policy.

13. Availability

StitchoMR is offered worldwide, but only in the countries and territories where Link (Stripe Managed Payments) supports the purchase and where we may lawfully distribute the software. We do not promise that it is available everywhere. Availability depends on the payment provider and on applicable law, including sanctions and export-control laws, and on limits set by the payment provider. A purchase may be declined or refused, or cancelled and refunded, where the payment provider cannot support it or the law does not allow it. Prices are stated in US dollars. Nothing in these terms takes away a right that the mandatory consumer-protection laws of the country where you live give you (see Terms of Service, section 3).

14. Changes to these terms

We may change these terms and will post the changed terms with a new effective date. A change to the price or renewal terms does not apply to a billing period you have already paid for. If you do not accept a change, you can cancel at any time; cancellation takes effect at the end of the paid period. We will follow the notice and consent requirements that apply to a change by law and under Link's rules before the change applies to you. We make no further commitment about the method or timing of any such notice.

15. Contact

Darwich Technologies LLC, support@stitchomr.com. Our mailing address is Darwich Technologies LLC, 4014 Medina Road #1159, Akron, OH 44333, United States.